Procurement Category Benchmarking

In a world of headcount restrictions and an increasingly casual workforce, labour hire has become a more and more important component of staffing. Typically a high-volume category with a high level of supplier competition, there are significant opportunities in this category.

For most organisations, your clients are your key to success. No-one spends more time with your customers than your contact centre teams – so understanding the value that this team provides is crucial for maintaining a customer focus.

IT is often seen as an organisational ‘black box’. Bring visibility to this part of your spend by benchmarking your organisation’s IT Contractors. This provides visibility of your costs and margins, and whether these are aligned with the broader market.

For most organisations, your clients are your key to success. No-one spends more time with your customers than your contact centre teams – so understanding the value that this team provides is crucial for maintaining a customer focus.

Organisational travel is a contentious and highly-emotive category. But it’s also a complex category, and one that is often difficult to control. Benchmarking this category allows you to measure the value and risk to your organisation related to staff travel.

It’s often the small things that make a big difference. Every person in your organisation, from the CEO down to the newest Graduate, makes use of your Office Supplies. This contract is often a barometer for the perceived overall value of the Procurement team.

Having the best people in your organisation is a key strategic driver. But how do you measure the effectiveness of your recruitment team in achieving this goal? Balancing the cost and outcomes of recruitment is an ongoing challenge for all organisations, and one that can be independently measured.

It is famously said that “50% of your marketing spend is wasted. We just don’t know which 50%”. Given that, it is important that you are getting the biggest bang for your buck, a task that can be verified through benchmarking your spend in this category.

Every transaction within your business is fed through your financial systems. Thus this category touches literally every aspect of the organisation, and its efficiency is measured in terms of risk, cost, and ease of use. Benchmarking ensures that you are not overpaying for this critical component of your operations.

Healthcare costs are rising, as is demand. So how do we deliver superior outcomes in an environment of budget cuts? Quite simply, by ensuring that we are getting the best possible bang for our buck. Benchmarking allows you to measure this – and ensure that outcomes meet the expectations of your stakeholders.

In (2017?), every business relies on Technology. As a result, it’s often a significant cost to the organisation, and with a limited number of suppliers there is potential for higher supplier margins. Benchmarking this category ensures that you extract value in your IT Contracts.